❓ Frequently Asked Questions
Q1: Are you a professional manufacturer?
Yes, we operate our own factory with over 12 years of R&D and manufacturing experience based on ISO quality management since 2007.
Q2: Can I request a sample order for this LED light?
Yes, sample orders to test and check quality are welcomed. Mixed samples are also acceptable.
Q3: What is the lead time for production?
The lead time is approximately 5-7 days for sample orders and 15-25 days for mass production orders, depending on the order quantities.
Q4: How do you handle shipping for finished products?
Shipping options include Sea, Air, or Express delivery (DHL, UPS, Fedex, TNT, etc.) based on your preference and urgency.
Q5: Do you provide OEM services for custom logos?
Yes, we provide comprehensive OEM services. We can assist in creating custom labels and color boxes according to your specific requirements.
Q6: What is your warranty policy for defective products?
Our products are manufactured under a strict quality control system with a defective rate of less than 0.2%. We offer a 5-year warranty. If any defects occur, simply provide photos or videos, and we will ship replacement lights within days.
Cool Light
