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Frequently Asked Questions
Q1: What is the warranty for the pendant lights?
A: We provide a 2-year warranty. If any parts are broken during this period, we will provide replacements for free.
Q2: Do you accept customized designs or OEM?
A: Yes, we are a professional factory and welcome OEM or customized design requests to meet your specific needs.
Q3: What certifications do your products have?
A: Our products are certified with CE, SAA, UL, ROHS, BSCI, CB, and BIS, ensuring they meet international safety standards.
Q4: What is your minimum order quantity (MOQ)?
A: Our standard MOQ is 10 pieces, but we also accept trial orders of 5 pieces for new customers.
Q5: How is the product protected during shipping?
A: We use overall polyfoam inside and a kraft paper carton or wood frame outside to protect the lamps from any damage during transit.
Q6: What is the typical lead time for an order?
A: Depending on the order quantity, the lead time usually ranges from 7 to 35 days.
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