❓ Frequently Asked Questions
Q1: What are your terms of packing?
Generally, we pack our goods in neutral white boxes and brown cartons, with separate foam protection. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving authorization.
Q2: What are your terms of payment?
Generally 30% T/T in advance, and the 70% balance should be paid before shipment. We provide photos of the products and packages before you pay the balance.
Q3: What are your terms of delivery?
We support multiple delivery terms including EXW, FOB, CIF, and CFR.
Q4: How about your delivery time?
The specific delivery time depends on the items and the quantity of your order.
Q5: Do you test all your goods before delivery?
Yes, we perform a 100% test on all products before delivery to ensure quality.
Q6: How to proceed with an order for LED light?
First, let us know your requirements or application. Second, we quote based on your requirements. Third, the customer confirms the samples and places a deposit for the formal order.
Cool Light
