Q1: Are you a factory manufacturer?
Yes, we are a professional original manufacturer with multiple production facilities.
Q2: Can you develop new OEM products?
Yes, our structure engineers can provide CAD and 3D drawings to develop new products based on client requirements using our in-house mould workshops.
Q3: What is the lead time for samples and bulk orders?
Standard lead time is 3-5 days for samples and 2-4 weeks for batch bulk orders.
Q4: What is your quality control process?
Our factory follows ISO9001-2015 standards. 100% of finished products undergo aging tests before packing. We offer a 2-5 year guarantee on all products.
Q5: How do you handle product failures during the warranty period?
For small quantities, we send free replacements with your next order. For batch issues, we repair and resend the products or negotiate the best mutual solution.
Q6: What type of test reports can you provide?
We have our own lab and can offer IES reports, Photometric reports, and LM80 reports among others.
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