HELP CENTER
Frequently Asked Questions
Do you have any certification like BIS, CE RoHS and TUV?
Yes, we have certification in CE, RoHS, and FCC for our entire product range. Some products also carry FCC, ETL, DLC, or Red markings, and we utilize SAA and UL certified drivers as components.
Could you offer door-to-door delivery?
Yes, we can provide quotes for DHL, UPS, TNT, FEDEX, and SF Express. We also offer railway, truck, or sea shipping with DDP service, depending on your specific requirements.
Can samples be provided for free?
Samples for finished items, particularly industrial lamps of this size, are generally not provided free of charge.
Can I see real pictures and videos of the products?
Certainly. We are happy to share high-quality photos and short videos of the products or our production facility via email or messaging applications.
What are your standard payment terms?
Our standard terms are a 50% deposit with the 50% balance paid prior to delivery. For small orders under 3000 USD, 100% T/T is required for confirmation.
What is the expected lifespan and warranty?
The LED High Bay lights feature a lifespan of ≥50,000 hours and come with a comprehensive 5-year quality warranty.
Cool Light
