Frequently Asked Questions
Q: How can I obtain a discount on these LED wall lamps?
A: We offer competitive pricing starting from the first unit. For bulk discounts, a minimum order quantity of approximately 500 pieces is required. We also run periodic promotions and offer coupons to our regular customers.
Q: What is the estimated lead time for shipping?
A: RTS (Ready to Ship) products are typically dispatched within 15 days of full payment. For customized lighting solutions, shipping occurs within 45 days after the deposit is received.
Q: What shipping methods are available and what are the delivery times?
A: We use various methods based on order volume. Express options like UPS, DHL, TNT, and FEDEX take about 7-10 days. EMS takes 10-15 days, while sea freight typically requires 45-60 days.
Q: Can I customize the design of the wall lamps?
A: Yes, customization is available for color, logos, shapes, and specialized packaging. Please provide your specific requirements for a detailed evaluation.
Q: Are factory visits permitted for inspections?
A: Absolutely. We welcome clients to visit our facilities at any time. We can also provide transportation assistance from local airports or stations.
Q: What is the warranty and lifespan of this product?
A: The wall lamps feature a lifespan of 30,000 hours and come with a comprehensive 2-year warranty covering technical and manufacturing defects.
Cool Light
