Q1: Are you a manufacturer?
Yes, we have an established production facility with over 15 years of R&D and manufacturing experience based on ISO quality management systems.
Q2: Can I have a sample order for UFO LED High Bay Light?
Yes, sample orders to test and check quality are welcomed. Mixed samples are also acceptable.
Q3: What is the typical lead time?
Lead time is approximately 5-7 days for sample orders and 15-25 days for mass production orders, depending on the order quantity.
Q4: How do you ship the finished products?
Shipment can be arranged via Sea, Air, or Express (DHL, UPS, Fedex, TNT, etc.) based on your requirements.
Q5: Do you provide OEM services for logo printing?
Yes, we provide comprehensive OEM services, including custom labels and color box designs according to your specifications.
Q6: How is the warranty handled for defective items?
We offer a 5-year warranty. If a defect occurs, simply provide photos or videos of the light's working condition, and we will ship replacement units within a few days.