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Frequently Asked Questions
Are you a manufacturer?
Yes, we have our own factory. Since 2005, we have over 18 years of research and development and manufacturing experience based on ISO quality management.
Can I order samples for testing?
Yes, we welcome sample orders for testing and quality inspection. Mixed samples are also acceptable.
What is the delivery cycle for the orders?
Sample orders typically take 5-7 days, while bulk production orders take 15-25 days, depending on the order quantity.
How do you ship the finished products?
We offer various shipping methods including sea freight, air freight, or express delivery via DHL, UPS, FedEx, TNT, etc.
Do you provide OEM services for logo printing?
Yes, we provide full OEM services. We can assist in printing your logo on the products and designing custom labels and color boxes according to your requirements.
What is your warranty policy for defects?
Our products are produced under a strict quality control system with a defect rate of less than 0.2%. We provide a 5-year warranty. If defects occur, we will replace the unit or send parts within a few days.
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